Behind the Scenes: How Our Team Cares for Second Homes

Owning a second home along the Carolina coast offers the perfect blend of luxury and escape—but managing that home from afar presents unique challenges. At Tongue & Groove Property Services, our team exists for one purpose: to give homeowners complete peace of mind, with white-glove care that anticipates needs before they arise.

From pre-arrival preparations to hurricane readiness, here’s a look behind the scenes at how we care for your home when you're away, and ensure it’s picture-perfect when you return.

A Personalized Approach to Estate Management

No two homes—or homeowners—are alike. That’s why our services begin with a detailed property consultation and the development of a customized care plan. Our team maps out routine and seasonal tasks based on your home’s features, location, and usage patterns, ensuring nothing is overlooked.

Whether it’s a sprawling waterfront estate or a tucked-away coastal retreat, we care for every residence as if it were our own.

Weekly & Biweekly Property Inspections

Regular check-ins are the cornerstone of second-home care. During your absence, we conduct detailed weekly or biweekly inspections to:

• Monitor HVAC, plumbing, electrical, and security systems

• Check for signs of moisture intrusion, pests, or mildew

• Verify all doors and windows are secure

• Confirm landscaping and exterior upkeep are on track

• Provide photo or video reports to keep you informed

These visits are designed to catch small issues before they become costly problems, giving you confidence from miles away.

Pre-Arrival Preparation & Post-Departure Closeout

We believe luxury living starts the moment you arrive—not after chores are done. When you notify us of your upcoming stay, our team goes into motion. Common services include:

• Cleaning and restocking of household essentials

• Adjusting thermostat and lighting preferences

• Setting up outdoor living spaces or pool areas

• Refrigerating groceries or stocking your wine cellar

• Turning down beds and preparing guest rooms

After your departure, we’ll close down the home with equal care—securing the property, resetting systems, and ensuring everything is prepped for your next return.

Storm & Hurricane Readiness

Coastal living means staying weather-aware. When storm season approaches, our team initiates your home’s emergency preparedness plan, including:

• Securing outdoor furniture and equipment

• Installing storm shutters or protective measures

• Coordinating sandbagging or drainage solutions

• Monitoring local forecasts and issuing updates

• Performing post-storm inspections and documenting any damage

With Tongue & Groove Property Services, you’ll never have to wonder what’s happening back home during a weather event—we’re on the ground and on call.

Local Vendor Management & Renovation Oversight

Need a trusted team to manage repairs, upgrades, or ongoing services? Consider it done. We work directly with vetted contractors and vendors to coordinate:

• Routine maintenance (HVAC, pest control, landscaping)

• Renovations and remodels

• Pool and spa servicing

• Annual inspections and system upgrades

We supervise work onsite, maintain schedules, and ensure every detail aligns with your expectations, even when you’re hundreds of miles away.

Your Home. Our Responsibility.

At Tongue & Groove Property Services, we believe second-home ownership should feel effortless. Whether you're in residence a few times a year or every other weekend, our concierge team handles the details with the discretion and care you’d expect from Wilmington’s premier estate management provider.

Interested in a custom property care plan for your second home?
Let’s discuss how we can serve you with behind-the-scenes excellence.